Privacy Policy
This Privacy Policy explains how Genetek collects, uses, stores, and protects information when you visit our website, place an order, contact our support team, or interact with our services.
Research Use Only: Products available through Genetek are sold strictly for laboratory, analytical, and research purposes only. They are not intended for human consumption, clinical use, diagnosis, treatment, cure, or prevention of any disease.
Information We Collect
We may collect information you provide directly to us, including your name, email address, billing details, shipping details, phone number, order information, and any message submitted through our website forms.
We may also collect basic technical information such as your IP address, browser type, device information, pages visited, referral source, and website usage activity.
How We Use Your Information
- To process and fulfill orders.
- To provide customer support and respond to inquiries.
- To send order confirmations, updates, and important notices.
- To improve website performance, security, and user experience.
- To prevent fraud, misuse, unauthorized activity, or policy violations.
- To comply with applicable legal, regulatory, tax, or operational requirements.
Order and Account Information
When you place an order or create an account, we collect the information needed to complete the transaction, verify order details, manage shipping, provide support, and maintain accurate business records.
Cookies and Tracking
Our website may use cookies and similar technologies to support website functionality, remember preferences, analyze traffic, secure the website, and improve the shopping experience. You may adjust cookie settings through your browser, but some website features may not function properly if cookies are disabled.
Sharing of Information
We do not sell your personal information. We may share limited information with trusted service providers only when necessary to operate the website, process orders, provide shipping, manage email communications, prevent fraud, or comply with legal obligations.
Data Security
We use reasonable administrative, technical, and operational safeguards to help protect personal information. However, no online system can be guaranteed completely secure, and users should take care when submitting information online.
Data Retention
We retain information for as long as necessary to provide services, maintain business records, resolve disputes, enforce policies, and comply with applicable obligations.
Your Rights
Depending on your location, you may have rights to access, correct, update, or request deletion of certain personal information. To make a request, contact us using the email below.
Third-Party Websites
Our website may contain links to third-party websites. Genetek is not responsible for the privacy practices, content, or security of external websites.
Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
For privacy-related questions, contact us at: service@Genetekusa.com
