Shipping Policy

This Shipping Policy explains how Genetek processes, ships, and manages orders placed through our website.

Order Processing

Orders are typically reviewed and processed during normal business days. Processing times may vary depending on order volume, product availability, order verification, and operational conditions.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Genetek is not responsible for delays, lost packages, or failed deliveries caused by incorrect, incomplete, or undeliverable addresses.

Shipping Methods

Available shipping methods may be displayed at checkout. Delivery timelines are estimates provided by carriers and are not guaranteed.

Carrier Delays

Genetek is not responsible for delays caused by shipping carriers, weather events, holidays, incorrect routing, security inspections, customs delays, regulatory holds, or other circumstances outside our control.

Tracking Information

When tracking is available, tracking details may be sent to the email address provided during checkout. Please allow time for the carrier tracking system to update after shipment.

Discreet Packaging

Orders are packaged with attention to security and discretion. Packaging style may vary depending on order size, product type, and fulfillment requirements.

Lost or Missing Packages

If your tracking shows delivery but you did not receive your package, please check your mailbox, delivery area, household members, building office, or local carrier office first. If the package remains missing, contact us so we can review the issue.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order number, photos of the package, and photos of the affected item. Claims must be reviewed before any replacement or resolution is considered.

Shipping Restrictions

Some products may be restricted in certain locations. Customers are responsible for ensuring that products can be legally purchased, received, and used for research purposes in their jurisdiction.

Failed Delivery or Returned Packages

If a package is returned due to an incorrect address, refusal, failed delivery attempt, or inability to receive the package, additional shipping charges may apply before reshipment.

Order Review

Genetek reserves the right to hold or cancel orders that require verification, contain suspicious details, violate our policies, or cannot be fulfilled.