Return and Refund Policy

This Return and Refund Policy explains how Genetek reviews return, replacement, and refund requests for orders placed through our website.

General Policy

All return and refund requests are reviewed on a case-by-case basis. Genetek reserves the right to approve, deny, or request additional information before processing any return, refund, or replacement.

Non-Returnable Items

For safety, compliance, and quality-control reasons, products may not be eligible for return if they have been shipped, opened, used, tampered with, damaged after delivery, improperly stored, or removed from their original condition.

Order Cancellation

Cancellation requests must be submitted as soon as possible. If an order has already been processed or shipped, cancellation may no longer be available.

Damaged or Incorrect Items

If you receive a damaged item or an incorrect product, contact us promptly with your order number, a description of the issue, and clear photos of the product and packaging. We may request additional details before reviewing a replacement or resolution.

Missing Items

If an item is missing from your order, contact us with your order number and package details. We will review fulfillment records and determine the appropriate next step.

Refund Eligibility

Refunds may be considered only when approved by Genetek after review. Approved refunds are typically returned to the original method used for the order, unless otherwise stated.

Shipping Costs

Shipping costs are generally non-refundable unless the issue was caused by a fulfillment error confirmed by Genetek. Customers may be responsible for return shipping costs when returns are approved.

Return Authorization

Do not send any item back without receiving authorization from Genetek. Unauthorized returns may be refused, discarded, or returned to sender.

Processing Time

Approved refunds or replacements may require processing time. Timing can vary depending on review requirements, carrier timelines, and operational conditions.

Refused or Undeliverable Packages

Orders returned due to refusal, incorrect address, failed delivery attempt, or inability to receive the package may not qualify for a refund. Additional shipping costs may apply for reshipment.

Policy Abuse

Genetek reserves the right to deny return, refund, or replacement requests if we suspect misuse, fraud, policy abuse, false claims, or violation of our Terms & Conditions.